Order Processing

Orders are prepared after payment is confirmed. Processing time can vary based on product availability, order volume, address verification and fraud-prevention review.

Shipping Costs and Delivery Estimates

Available shipping methods, any shipping fee and estimated delivery timing are shown during checkout when available. Delivery estimates are not a guarantee and may be affected by carrier delays, customs review, severe weather or address issues.

Address Accuracy

Please check your shipping address carefully before submitting an order. If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after an order has entered fulfillment.

Lost or Delayed Packages

If your package appears delayed or missing, contact us at help@xmsy-aftersales.info. We may ask for your order number, shipping address and carrier tracking details so we can investigate.